We can walk or take a short bus or underground journey to all the properties we manage.
We operate a policy of regular personal inspections. This means we get to know both the buildings and their tenants. The first indication of a problem is often when a tenant notices something is wrong and contacts us. In all cases, we respond within 24 hours, in most cases it is on the same day – or within an hour if there is an emergency. This builds trust with both our clients and tenants and, perhaps most importantly, expenditure is kept to a minimum and under tight control.
It is our policy to keep clients and tenants fully aware of the financial position of their property at all times and their money is held in trust in accordance with current legislation. We monitor payments in and out on a daily basis to ensure accurate financial records are kept of clients’ funds.
Management matters
- Standard terms and conditions (management duties)
- Insurance of buildings or plant
- Alterations within flats
- Management company administration and secretarial duties
- Staff employment
- Water testing
- Out of hours contact
Maintenance
- Planned maintenance
- Maintenance contracts
- Security
- Major expenditure/works
Legal affairs
- Leasehold enfranchisement
- Rent registration
- Subletting control
- Lease extensions
- Housing Act procedure
- Health & Safety
- Insurance claims
- Lease enforcement
Financial matters
- Reserve funds
- Budgets for service charge accounts
- Service charge collection
- Debt recovery
